Refund Policy

Last updated: September 1, 2026

LabelFlow Pro is software sold as a digital license. No physical product is shipped, and there is no physical return process. After purchase, license delivery, payment receipts, subscription management, and refund processing are handled through Lemon Squeezy as the merchant of record.

This policy applies to LabelFlow Pro software licenses purchased through the official checkout. Nothing in this policy limits any mandatory consumer rights or legal protections that apply in your country.

Digital Delivery

License delivery

Paid licenses are delivered digitally after checkout. The license key and receipt are normally sent by email using the address entered during purchase.

No shipping charge

LabelFlow Pro is an intangible software product. There is no physical shipment, so shipping and physical return shipping fees are 0 EUR.

Delivery support

If a license email does not arrive, check the email address, spam folder, and purchase receipt. Contact support so the purchase can be checked and the license delivery can be resolved.

Refund Eligibility

Refund requests can be reviewed within 14 days of purchase for the following cases:

License not delivered: the paid license key or access information was not delivered and support cannot resolve the issue.
Activation failure: the license key cannot be activated because of a technical issue that support cannot reasonably resolve.
Duplicate purchase: the same customer accidentally purchased the same license more than once.
Serious technical issue: a confirmed software issue prevents normal use of the paid license features and cannot be resolved in a reasonable way.
Billing issue: a checkout, payment, or subscription issue needs to be corrected through Lemon Squeezy.

Activated Digital Licenses

Successful delivery and use

Because LabelFlow Pro is digital software, activated licenses are not normally refundable after successful delivery and use, except where required by law.

No physical returns

There is no product to ship back. If Google Merchant Center asks for a return method, this policy should be treated as a digital refund process rather than a physical goods return.

No exchanges

LabelFlow Pro does not normally offer product exchanges. If the wrong license was purchased, contact support so the order can be reviewed.

How To Request Help

To request refund or license delivery support, contact LabelFlow Pro support and include the email address used at checkout, the order reference if available, and a short description of the issue.

Approved refunds are processed through Lemon Squeezy. Refund timing may depend on Lemon Squeezy, the payment method, and the customer's bank or card provider.

Support contact: business-solutions@fly.graphics